It takes all of us to show that we CARE
We provide resources, referrals and education to students, faculty and staff while serving students who need assistance.
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Who We AreToggle More Info
Student Care Services is here to assist students in managing life stressors that may
impact their academics and personal well-being. Our goal is to offer guidance, resources,
and referrals by identifying essential needs, and attempting to remove obstacles to
When a student requests assistance or our office receives a referral for services we will attempt to contact or meet with the student in person. Our office may assist through a variety of interventions, university services, and community referrals. In addition, this office assist students looking to complete a withdrawal for extenuating circumstances. Our goal is to ensure the safety of both the student and the FGCU community by intervening before a student reaches crisis level.
I need help/I am concerned about myself
If you need assistance and it is not an emergency, please contact us at firstname.lastname@example.org or Submit a Care and Concern Report and someone in our office will connect with you as soon as possible. Our office is open during business hours 8am-5pm, and is closed on the weekends and during university holidays and closures.
If you need urgent help related to managing your mental health, you can contact a counselor in Counseling & Psychological Services (CAPS) at any time - during business hours, call 239-590-7950. If you are an FGCU student in immediate distress outside of normal business hours (evenings, weekends, and holidays) who would like to speak with a mental health professional can call the CAPS help line: 239-745-EARS (3277).
If you need urgent help related to an incident involving sexual violence or sexual
harassment, you can contact the Confidential Victim Advocate.
I am concerned for another student
Peer support is one of the most important and effective resources for students managing
distress or difficult life circumstances. If you are concerned about a FGCU student,
you are also welcome to share your concern with Student Care Services. Although we
are not able to disclose information about students or share information about actions
that we might take, your insights about another student can be incredibly helpful
to us in creating a community of care.
Please consider offering support resources and encouraging students to contact campus resources. One resource that students commonly use is Counseling and Psychological Services (CAPS).
What We DoToggle More Info
The goal is to assist at-risk students whose success may be impeded by crises, life stressors, and other barriers or obstacles.
To that end, Student Care Services may:
In addition, to coordinate care across campus resources such as the Counseling & Psychological Services, Adaptive Services, Student Health Services, Academic Services, Financial Aid, Prevention and Wellness, etc. The SCS staff is typically the first contact when gathering information about how to assist a student in need or connecting them with additional resources. If a student is struggling and you are unsure how to assist, please contact our office.
What to ExpectToggle More Info
I received a letter from Student Care Services
When you receive a letter from a Student Care Services, this means that we received information suggesting that you might benefit from a supportive conversation and connection with additional support. Our goal is to meet with you, hear about what you have been experiencing, and try to connect you with the right resources to help manage your needs.
Student Care Serices is not part of the Student Conduct Office or Office of Institutional Equity and Compliance (OIEC), and are not meeting with you as part of a formal investigation. Meeting with Student Care is intended to be a non-punitive measure to help support you through whatever you may be going through. We encourage you to contact us to schedule a time to meet.
Your initial appointment with a member of the Student Care Services team may last approximately 30 minutes to discuss your particular situation an assess options for you as a student. Depending on the situation we will explore areas related to mental and emotional health, academic difficulties, living environment, financial circumstances, etc., in an effort to identify areas of need and options for support. We may discuss processes available to assist the student in addition to on and off-campus resources and options to address a student’s need.
Follow-up or Check-in Appointments
Follow-up or check-in appointments are a way for you to remain connected with SCS to discuss your connection to resources, academic success, and mental and emotional well-being. Often these follow up appointments are conducted during a 30 minute in-person appointment, but you and SCS staff may also arrange to check in by phone, email or video conference when appropriate.
If you've been in hospital for a behavioral health crisis, such as a psychiatric emergency or medical care for severe intoxication, you will need to meet with a SCS in order to support your transition back to the campus environment. The goal of this appointment is to ensure you have the resources and care in place that you may need to maintain your academic and personal well-being.
Class Absence Notifications
Unforeseen events or circumstances may occur that cause a student to be absent from class. These could include illness, bereavement, accident, or a catastrophic event such as fire. If such issues arise, students are encouraged to notify their instructors as soon as possible in order to apprise them of the circumstances leading to their absence from classes and to develop a plan, with a timetable, to make up missed coursework. Students may be asked to provide documentation to provide perspective that the class absence is warranted. Instructors are expected to make reasonable accommodations for these class absences including administration of make-up assignments and exams whenever possible. After receiving appropriate documentation, we can send a courtesy class absence notification to faculty informing them of a student’s current situation and the period of time the student is anticipating missing class. This memorandum does not necessarily constitute an excused absence. It is strongly recommended that students alert their academic advisor as well to notify them of the circumstances and discuss potential next steps with them.
Who Can ReferToggle More Info
The short answer is anyone can make a referral for CARE services. We frequently receive referrals from:
Parents and families can be important parts of a student’s support network during
their time in college or graduate school. Parents and families are welcome to share
concerns about students with Student Care Services. We are able to answer general
questions about support resources and processes at the university. However Case we
are required to maintain privacy around student records, and therefore we are generally
unable to share information with parents and families about a specific student.
Privacy and Confidentiality
Information provided to Student Care Services is protected according to educational
privacy laws. This is different from the type of confidentiality a student would have
when working with a mental health or medical professional, or with an attorney.
The Family Educational Rights and Privacy Act (FERPA) allows University faculty and
staff to share observations about the behavior of students, statements made by students,
and concerns about students generally with staff and faculty who have responsibility
for the welfare of students, and with law enforcement.
FERPA and other student privacy regulations generally allow the University to release such information to parents, police, or others whose knowledge of the information is necessary to protect the health and safety of the student or other individuals. Appropriate consideration for student privacy should be given before information is shared with people other than those suggested in this document.
Additional Resources and Options:
How To Make a ReferralToggle More Info
Complete our Online Referral Form.
When making a referral, complete the "Description/Narrative" section with as much detail as possible. We ask that you provide a detailed and objective description of actual observed behavior, concern, statements, written communication, etc. Also, provide specific examples of observed behavior, direct quotes of what the student said and attach any emails exchanged, concerning writings, personal statements, etc.
We have found that when you have a relationship with the student, it is helpful to let the student know that you plan to make a referral based on your concerns. Let them know why you are concerned, and how you think Student Care Services can be helpful. Remind them that the referral is designed to get them support and resources.
It is a good idea to file a Referral to Student Care if you are working with a student and:
If you need further assistance in determining if you need to file a report, please
contact us. It is our goal to intervene before the student reaches a crisis level. This process
offers supportive intervention and guidance to any FGCU student who is in distress
Behavioral Consultation and Assessment Team (BCAT) and Threat Management Team (TAM)
University EventsToggle More Info
National Hunger and Homelessness: Each year, Student Care Services coordinates programs in the month of November to help educate our students. We offer support for students dealing with food insecurities or find themselves in a possible homeless situation throughout the year.