Conflict Resolution and Problem Solving
Staff may raise concerns and complaints with the Ombuds on a confidential basis. Exceptions to confidentiality exist due to law and FGCU policy. The Ombuds will explain those exceptions at an initial meeting.
Individuals may characterize the issue they bring forward as an issue, a concern, or a complaint. Issues and concerns are generally thought of as more minor and complaints as more serious. Generally, issues and concerns will be dealt with informally. Complaints may be dealt with either informally or formally. The Ombuds will work with visitors to explain policies and procedures, define options, and help create strategies to resolve problems. The Ombuds offers feedback on systemic problems and provides feedback and requests for policy consideration to the President, administrators, faculty and staff.
The Ombuds may use an array of informal strategies to identify options and attempt to resolve concerns or complaints.