Duplicating Services

FGCU is partnered with Zeno Office Solutions to provide Xerox products across campus. Please contact bizop@fgcu.edu for information on available products.

COPYING

Faculty and staff can make copies at the machine located in their department by simply walking up to the device and selecting COPY. If your copy machine requires a PIN CODE to access, please see the copier administrator in your department to obtain the code.

SCANNING

Faculty and staff can scan to their departmental folders from the copy machines. Scanned documents are saved as PDF files within these department folders. All machines will scan in color (including black & white machines). There is no charge for scanning.

PRINTING

Faculty and staff can print to the copier located in their department from a networked computer. Download the printer driver from the University network initally upon printing for the first time. The Printer Driver name is PRN-50XXX listed on the front of the machine.

Student Printing Solutions

Students will have the ability to copy, scan, and print from machines located in the Library. Access to these student machines will be granted by swiping an Eagle ID card and the associated charges will be deducted from the card's Eagle Dollar balance.

Print & Copy in the Library

SERVICE REQUESTS

For service requests AND supplies [replacement waste toner cartridges and staples] email ZOS-Service@zenosolutions.com.

Service requests from end users can also be called into Zeno support at 813-253-0318 or 800-226-6482 or submitted online at http://zenosolutions.com/support/.

The University has negotiated a four (4) hour maximum response time for service requests.

FAQ's

How do I order toner for my department copier?
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The Xerox copy machines are equipped to automatically order toner replacements when the current toner level reaches 30%. If your machine runs out of toner prior to receiving a replacement toner, please contact Zeno customer service at 813-253-0318.
What copier supplies am I responsible for ordering?
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Waste toner cartridges and staples (although included in the cost per image fee) must be ordered by the department when they are required in the machine.

Please email ZOS-Service@zenosolutions.com or call 813-253-0318 to order these supplies.

Paper for the copiers is also the responsibility of the department. There is no required vendor for paper.
How do I setup my computer to print to my department copier?
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Each copier has a PRN# listed on it (white sticker) as PRN-50XXX.

When you add a printer on your desktop, select the PRN# for the copier you would like to add.

If you need assistance in adding the printer, please call the Helpdesk at 239-590-1188.
What do I do if my copier needs maintenance or is not working properly?
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If you are experiencing a problem with your department copier, you can email the details of the issue to ZOS-Service@zenosolutions.com or call 813-253-0318 to report the problem. FGCU has a dedicated technician who will be able to address your needs within 4 hours.
How do I update my copier default print settings?
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How do I scan to my department folder on the copy machine?
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All copy machines have a path to department folders loaded on them. Once you select SCAN on the machine, you will be able to choose your specific department scan documents folder that you want to scan to. Many of the machines have a favorite setup so you do not have to search through all department scan folder names. Please ask your department administrator.
How can I make our office more eco-friendly?
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Where can I find the correct driver to setup printing?
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Please download the correct instructions according to your computer and department's printer.

HOW TO DOWNLOAD MAC (pin code) PRINT DRIVERS

HOW TO DOWNLOAD MAC PRINT DRIVERS (NO pin codes)

HOW TO DOWNLOAD PC PRINT DRIVERS