ResNet Troubleshooting

The BTS Helpdesk can assist you getting your computer registered on the network. You can stop by the FGCU Helpdesk in Ben Hill Griffin-252 from 9 -11 am and 2- 4 pm for in person assistance. We take walk ins on a first come, first serve basis, and can only help a limited amount of people at a time. If you would like to see what walk in traffic is like on a given day, please call ahead and find out.


 

Photo of a computer desk

Request Help

To file a request for support, such as your Internet cutting out intermittently, or getting “disconnected”, please follow these steps:

  • Fill out the request form as complete as possible. The better the information you provide the faster we can troubleshoot and help you
  • You will receive an email back stating that a work order has been opened for you. Please use the work order number that is listed in this automatic email as your reference number
Support Request Form
Photo of network connection

Plug In

  • Plug in your device! If you are using a gaming device, laptop, or desktop – plug your device into the nearest Ethernet port with an Ethernet cable.
  • Need a cable? Ethernet cables are available at your front desk. Please note that supplies are limited. You can buy one at many retail locations for a few dollars.
  • Wired data ports are not susceptible to outside interference like wireless networks are. Plugged in equipment will get a dedicated connection providing more reliable access to the Internet.