The Ombuds Office is an Advocate for Fairness
The Office of the University Ombuds works with students, faculty and staff to assist in problem solving and as an advocate for fairness. The Ombuds will listen to your concern and will work with you to understand your interests and goals. The Ombuds will explain policies and procedures, help define options, and work with you and others to create strategies to resolve problems. If the issue is appropriately handled by the Ombuds Office, we will assist in developing strategies to help resolve your concern or conflict. If another office is better suited to address or resolve the concern, we will advise you of those options.
The Ombuds office is guided by four principles:
Students may raise concerns and complaints with the Ombuds on a confidential basis. Exceptions to confidentiality exist due to law and FGCU policy. The Ombuds will explain those exceptions at an initial meeting.
The Ombuds uses informal strategies such as mediation, conflict coaching and facilitated discussions to resolve concerns. Formal complaints are handled by other offices such as The Office of Institutional Equity and Compliance, The Title IX Office, Office of General Counsel and Human Resources.
The Ombuds is an advocate for fairness and works to ensure that members of the FGCU community are treated in an equitable and respectful manner.
The Ombuds reports directly to the President. The Ombuds offers feedback to the President and others on systemic problems.
How should I resolve my conflicts or complaints?